Shipping and Tax
Do I need to pay shipping and shipping insurance costs?
No. Wide Gallery provides a free delivery service, worldwide, for all artworks. All deliveries on Wide Gallery are insured. The delivery might however be subject to import duties, which are due by the buyer.
What shipping carriers do you use?
All artworks sold on Wide Gallery are dispatched directly from the artist and very occasionally from a gallery. We use professional carriers such as DHL, FedEx, UPS as well as fine art handling companies. The carrier selected will depend on the artwork’s origin, the shipping destination and any special packaging/handling requirements
When will my order be shipped and delivered?
Processing and shipping times may vary according to the purchased artwork, its origin, and the shipping destination. Most orders are processed and shipped within a week. However, some orders may be processed faster, while others might take more time, particularly if they require special packaging or handling.
When your order is shipped, you will receive a shipment confirmation email with a tracking number. You can check the status of your package and the estimated delivery date online by using the tracking number.
Do I need to sign for my package upon delivery?
Yes, all packages must be accepted and signed for upon delivery. Due to the valuable nature of artworks, packages should not be left unattended, and we strongly advise you to check that the packaging of the artwork is in good condition before approving a delivery.
Do I need to pay import duties and taxes? How are they calculated?
If you are buying artworks from an artist based outside of the country where the artwork is delivered, you may have to pay import duties or taxes upon receipt of the artwork. You will be responsible for payment of those duties and taxes. Please contact your local customs office for further information before placing your order.
Which countries does Wide Gallery ship to?
Wide Gallery delivers worldwide, unless we are unable to find a shipping provider for your location.
If you have any questions, please email us at email@example.com.