Frequently Asked Questions
How can I buy an artwork?
Unless indicated as “sold”, all items are for sale and available to purchase directly through the website. After you place an order, you will first receive an email acknowledging that order.
We will then confirm our acceptance by sending you an email that confirms that the artwork is available and we are processing your order. If we are unable to supply you with the artwork, we will notify you and refund promptly the full amount.
What is best way to discover artworks on Wide Gallery?
When browsing our “Artworks” make sure you try our different filters to find the artworks that appeal to you the most. When you have made a selection, simply click on any artwork, and you will be able to see the details and the description of the artwork.
Can I see the artwork in a real environment?
We strive to give you the best possible experience when purchasing an artwork from Wide Gallery. We provide a digital mock up of the artwork in a real room, allowing you to assess its proportions and get a first impression of the artwork in a real environment.
In some cases, depending on the location of the artist and the customer, we might be able to accommodate a viewing. Do not hesitate to contact us at firstname.lastname@example.org for more information.
What payments methods does Wide Gallery accept?
Wide Gallery is a fully transactional and secure e-commerce platform, which accepts Visa, Mastercard, Maestro, American Express, Discover and Diners Club, as well as payment methods Apple Pay, Google Pay and PayPal.
You also have the option to pay by wire transfer or by cheque.
In which currency can I make payments?
You may view the entire inventory on the Wide Gallery website in multiple currencies by clicking the currency menu located in the bottom left corner of your screen. Conversions are based on exchange rates and are updated daily, prices disclosed may therefore fluctuate as a result.
Please note however that all prices are fixed in Euros and that all purchases are processed in Euros only.
What is the return and refund policy?
Cancellation of orders are permitted within 30 days of delivery. Please review the Return and Refund Policy section of this FAQ for more information on this matter.
Can I view the artwork in person prior to purchase?
Our artworks are located in the artist’s studios all over the world, so it is difficult to arrange a viewing before purchasing. In some cases, depending on the artist and the customer’s location we might be able to accommodate a viewing. Do not hesitate to contact us at email@example.com for more information.
Who am I buying from?
Wide Gallery acts as an intermediary between the artists and the art buyers. All artworks displayed on Wide Gallery are legally acquired by you directly from the artists. This ensures that the artwork you are buying is 100% authentic. All artworks are signed and delivered with an invoice produced directly by the artist and a certificate of authenticity.
Shipping, Insurance and Tax
Do I need to pay shipping and shipping insurance costs?
No. Wide Gallery provides a free delivery service, worldwide, for all artworks. All deliveries on Wide Gallery are insured. The delivery might however be subject to import duties, which are due by the buyer.
What shipping carriers do you use?
All artworks sold on Wide Gallery are dispatched directly from the artist and very occasionally from a gallery. We use professional carriers such as DHL, FedEx, UPS as well as fine art handling companies. The carrier selected will depend on the artwork’s origin, the shipping destination and any special packaging/handling requirements.
When will my order be shipped and delivered?
Processing and shipping times may vary according to the purchased artwork, its origin, and the shipping destination. Most orders are processed and shipped within a week. However, some orders may be processed faster, while others might take more time, particularly if they require special packaging or handling.
When your order is shipped, you will receive a shipment confirmation email with a tracking number. You can check the status of your package and the estimated delivery date online by using the tracking number.
Do I need to sign for my package upon delivery?
Yes, all packages must be accepted and signed for upon delivery. Due to the valuable nature of artworks, packages should not be left unattended, and we strongly advise you to check that the packaging of the artwork is in good condition before approving a delivery.
Do I need to pay import duties and taxes? How are they calculated?
If you are buying artworks from an artist based outside of the country where the artwork is delivered, you may have to pay import duties or taxes upon receipt of the artwork. You will be responsible for payment of those duties and taxes. Please contact your local customs office for further information before placing your order.
Which countries does Wide Gallery ship to?
Wide Gallery delivers worldwide, unless we are unable to find a shipping provider for your location.
If you have any questions, please email us at firstname.lastname@example.org.
Return and Refund Policy
How long do I have to return an artwork?
We want you to be completely satisfied with your order. Under our return policy, if for any reason you are not happy with your purchase of an artwork, you can cancel your order within 30 days of receipt and you then have 14 days to ship the artwork back to the artist.
Can I really view an artwork at home and then return it?
Yes, you can. Your satisfaction is a top priority. We strongly advise you however to make sure that the artwork is kept in perfect condition, and that you keep the original packaging to ensure the smoothest possible return process. Please note that the cost to ship the artwork back remains your responsibility.
Can I cancel an order before receiving the artwork?
Of course. You can cancel an order at any time before receiving the artwork.
How can I cancel an order?
Just let us know by emailing us a email@example.com providing your order number
What is your refund policy?
Assuming that the artwork is returned in perfect condition and within our free trial period, you will receive a full refund for the price paid for the artwork. Please note that the cost to ship the artwork back remains your responsibility.
How do I return an artwork?
To return an artwork, please follow the following guidelines:
Repackage the artwork in its original condition using the original packaging materials used by the artist. If you have already disposed of the original packaging, you will be responsible for purchasing packaging materials and sending the artwork back to the artist safely. Arrange to send the packaged artwork directly back to the artist using a traceable shipping method. Email all shipping details including tracking number to firstname.lastname@example.org.
Please note that Wide Gallery is not responsible for undelivered returns, we would therefore strongly recommend you to insure the shipping when returning an artwork.
What should I do when receiving a damaged artwork?
We strongly advise you to check that the packaging of the artwork is in good condition before approving a delivery.
In the unfortunate event that your order arrives damaged, we ask you to take a picture of the artwork and a picture of the shipping container it arrived in and email us immediately at email@example.com quoting your order number and stating whether you would like a replacement or a refund.
We will quickly get in touch to organize the return of the artwork.
How do I get reimbursed after having returned an artwork?
A refund will be arranged swiftly via the same method you used to pay for the artwork on the website.
Who will pay for the return shipment costs?
Unless you return an artwork that was damaged before delivery, the return shipment costs remain your responsibility.